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عمومی::
شاخص خالص مروجان، شاخص خالص ترویج کنندگان، شاخص خالص ترویج کنندگان، امتیاز خالص مروجان، شاخص ترویج خالص، شاخص خالص مروجان
This is where you see operational efficiency, satisfaction, and the Net Promoter Score (NPS) going up.،Their research resulted in the Net Promoter Score, a useful tool for assessing customer satisfaction (see the Appendix for a description of how to calculate a Net Promoter score).
We compared the net promoter scores of the iPhone versus the Blackberry among a sample of college students during the spring of 2011.
In this sample, the iPhone had a net promoter score of over 70 percent.
In contrast, the Blackberry had a net promoter score of only 10 percent, with almost as many detractors as promoters.
Our informal net promoter score survey highlights an important dimension of any analy- sis using the net promoter score or any other customer satisfaction metric: You must have a representative sample of customers.،Their research resulted in the Net Promoter Score, a useful tool for assessing customer satisfaction (see the Appendix for a description of how to calculate a Net Promoter score).
We compared the net promoter scores of the iPhone versus the Blackberry among a sample of college students during the spring of 2011.
In this sample, the iPhone had a net promoter score of over 70 percent.
In contrast, the Blackberry had a net promoter score of only 10 percent, with almost as many detractors as promoters.
Our informal net promoter score survey highlights an important dimension of any analy- sis using the net promoter score or any other customer satisfaction metric: You must have a representative sample of customers.،Thus, it might utilize a metric like Net Promoter Score (NPS),
pulse of NPS just once and move on.
In this instance, NPS can be considered a health metric, which we defne
We suggested that Net Promoter Score is a valuable ongoing indication of،This specific shared vocabulary helped build a stronger execution- oriented culture, which contributed to improvement in customer satisfaction (Net Promoter Score or NPS) of roughly 20 percent in the installation of new services.،Bain and Company's Fred Reichheld developed a metric known as the Net Promoter Score, an index that measures how likely customers will recommend a company's products or services to others.
Today, there are entire programs and technologies built around tracking NPS, since it's a great review of service orientation, as well as a means of tracking a key source of growth: referrals.
Net Promoter, or Net Promoter Score, NPS, is a popular tool used by hundreds of companies, including Aon, Facebook, GE, and Zappos, to measure customer loyalty.
NPS was developed by Fred Reichheld and a team at Bain Consulting and is based on a simple question: how likely are you to recommend company X to a friend or colleague?
It's easy to see why companies love NPS.
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